9 May 2019
During a routine inspection
People’s experience of using this service:
There were enough staff available to safely support people with their needs. Staff managed people’s medicines in a safe way. Staff had received training in safeguarding adults and knew actions to take to protect people from abuse. Risks to people were assessed and management plans put in place to reduce the risk of harm to people. Staff reported incidents and accidents and the registered manager reviewed them. Lessons were identified and shared with staff to improve their learning. Staff followed infection control procedures to reduce risks of infection.
Staff assessed people’s needs following recommended guidance. People and their relatives were involved in assessing their needs. People were supported to have a healthy balanced diet. People were supported to meet their nutritional needs. Staff supported people to access health and social care services and to maintain good health and well-being. Staff liaised with other services to ensure people’s care and support were effectively planned and delivered.
Staff were supported to be effective in their roles. Staff received an induction when they first started; and received regular training, supervisions and annual appraisals. Staff and the registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before they were delivered.
In line with the principles of Registering the Right Support, people were placed at the centre of the support provided to them. People were given choice and control over their day-to-day care and support. Care and support were planned to achieve positive outcomes for them and to promote their independence. Staff worked with people to develop skills of daily living.
Staff supported people with their emotional needs. Staff understood what made people anxious and distressed and knew how to support them cope with these. Staff treated people with dignity and respect. Staff encouraged and supported people to maintain relationships which mattered to them. Staff communicated with people in the way they understood, and people were presented with information in formats they understood.
People had support plans in place which set out their individual needs and how these should be met. People’s needs, and support plans were reviewed and updated regularly to reflect their current needs. People were encouraged to follow their interests and to be involved and active in the community. Staff treated people as individuals and promoted their religious, cultural beliefs and other protected characteristics.
There was a complaints procedure in place which was accessible to people. People and their relatives told us they knew how to complain if they were unsatisfied with the service. The quality of the service was monitored and assessed so improvements could be made. The provider worked in partnership with other organisations to develop the service. Staff told us that they felt supported and had the guidance they needed. The registered manager met their statutory responsibilities to the CQC.
Rating at last inspection: This was the first inspection of the service since they registered this location with the CQC in April 2018.
Why we inspected: This was a planned inspection based on our guidance about newly registered services.
Follow up: We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk