Archived: 18 Bellmaine Avenue

People’s experience of using this service:

18 Bellmaine Avenue is a small care home that supports the principles of ‘Registering the Right Support’ and other best practice guidance by enabling people to live as full a life as possible. People were supported to achieve best possible outcomes that included choice and independence.

The service provided a homely and friendly environment. Staff had kind, respectful and caring relationships with people they were supporting. They showed a good understanding of people’s needs and knew how to communicate with each individual and reassure them.

Care planned and delivered was personalised and tailored to individual needs. Staff looked after people’s healthcare needs in a pro-active way. People were provided with choices of food and drink that met their individual needs. Medicines were managed safely.

Systems and processes were in place to promote people’s safety in the home and when out in the Community. Staff had a good working knowledge of how to protect people from potential abuse and promote people’s rights.

The provider had a thorough recruitment and selection process in place to check that staff were suitable to work with people who used the service. There were enough staff to meet people’s needs effectively. Staffing levels were flexible to support people to follow their interests, take part in social activities or attend hospital /GP appointments and follow ups with healthcare professionals.

The provider had effective systems in place to monitor the quality and safety of the service that people received. Arrangements were in place to routinely listen and learn from people’s experiences, concerns and complaints. There was a strong emphasis on promoting good practice in the service and there was a well-developed understanding of equality, diversity and human rights and management and staff put these into practice. The registered manager inspired confidence in the staff team and led by example.

Rating at last inspection: A rating of ‘Good’ was awarded to this service under the previous provider, Family Mosaic. Following the last inspection Family Mosaic merged with Peabody Trust under the ‘Peabody’ name. The registered manager and many staff remain the same.

Why we inspected: This was the first inspection of the service under the new registered provider, following the merger.

Follow up: We will re-inspect this service within the published period for services rated good or sooner if needed. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk