Dr Tony Nasah Also known as Dipple Medical Centre

Updated 24 October 2017

Dr Tony Nasah is also known as the south wing of the Dipple Medical Centre. The practice is one of four GP practices located in the building who also share the joint parking facilities. There are approximately 3705 patients registered with the practice.

• The practice operates from one location: Dipple Medical Centre, Basildon, Essex SS13 3HQ.

• Services provided include: a range of clinics for long term conditions, health promotion and screening.
• At the time of inspection, the practice had five GPs which included four regular locums (three male and one female).
• The non-clinical team comprises of a practice manager, reception and administrative staff.
• The practice is open between 8am and 6.30pm Monday to Friday, extended hours surgery operates on Wednesdays until 7.30pm. Appointments are from 8am to 1pm and 4pm to either 5.50pm or 7.30pm depending on the day.
• In addition to pre-bookable appointments that could be booked up to three months in advance, urgent appointments are also available on the day for people that need them.

• On evening, weekends and bank holidays out of hours care is provided by IC24 another healthcare provider. This can be accessed by patients dialling either the surgery or 111.
• The practice has a comprehensive website providing information on opening times, appointments, services, staff and patient group information.

Updated 24 October 2017

Letter from the Chief Inspector of General Practice

On 8 March 2017 we carried out a comprehensive inspection as a follow up to the practices first inspection on 29 June 2016 where they were placed in special measures. In March 2017 we found the practice had made improvements and had improved from an overall rating of inadequate to requires improvement. The practice was rated as requires improvement in March 2017 for providing caring and responsive services and rated as good for providing safe, effective and well-led services. The full report for the June 2016 and March 2017 inspections can be found by selecting the ‘all reports’ link for Dr Tony Nasah on our website at www.cqc.org.uk.

We carried out a focused inspection of the practice on 18 September 2017 to establish whether the improvements towards caring and responsive services had been made. We found the practice had made appropriate improvements for providing responsive services; overall the practice is rated as good with requires improvement for providing caring services.

Our key findings across all areas we inspected were as follows:

• Patients satisfaction data from the national GP patient survey, published in July 2017, had positive and negative variation. The practice were performing in line with local and national averages for their responsive data however they were performing below local and national averages for some aspects relating to the caring domain.
• The practice had created an action plan to improve their patient satisfaction.
• The practice had conducted internal patient surveys to monitor patient satisfaction. 64 out of 100 survey questionnaires were completed of which all had positive feedback.
• The practice had recruited two GPs and a nurse to increase appointment availability and to allow clinicians more time when discussing patients care.
• Patients we spoke with on the day of the inspection were positive towards their care they received at the surgery.
• Staff understood their roles and responsibilities and how these contributed directly to improving patient experiences of the service and the practices performance.

Actions the practice SHOULD take to improve:

• Continue to monitor national GP patient survey data and identify where improvements can be made.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 24 October 2017

The practice is rated as good for the care of people with long term conditions

• The provider had resolved the concerns for caring and responsive services identified at our last inspection on 8 March 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 24 October 2017

The provider was rated as good for the care of families, children and young people.

• The provider had resolved the concerns for caring and responsive services identified at our last inspection on 8 March 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 24 October 2017

The practice is rated as good for the care of older people.

• The provider had resolved the concerns for caring and responsive services identified at our last inspection on 8 March 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 24 October 2017

The provider was rated as good for the care of working age people.

• The provider had resolved the concerns for caring and responsive services identified at our last inspection on 8 March 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 24 October 2017

The provider was rated as good for the care of people experiencing poor mental health (including people with dementia).

• The provider had resolved the concerns for caring and responsive services identified at our last inspection on 8 March 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 24 October 2017

The provider was rated as good for the care of people whose circumstances may make them vulnerable.

• The provider had resolved the concerns for caring and responsive services identified at our last inspection on 8 March 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.