We carried out a review of the data available to us about Greenbanks Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Greenbanks Care Home, you can give feedback on this service.
Greenbanks Care Home is a residential care home providing personal care to 18 people aged 65 and over, some of whom were living with Dementia, at the time of the inspection. The service can support up to 19 people, within one adapted building
People’s experience of using this service and what we found
People and their relatives told us they felt people living at the service were safe. Staff and management knew how to identify potential signs of abuse and how to escalate concerns to keep people safe. Accidents and incidents were reviewed by management to ensure they were dealt with safely and prevent reoccurrences.
There were sufficient numbers of staff deployed across the service to support people safely. The provider had safe recruitment practices and staff were well supported to ensure they had the skills to complete their duties. Infection control procedures were in place to help prevent the spread of infection.
Risks to people’s health, well-being and environmental safety were assessed and managed to support people to stay safe. People received their medicines safely as prescribed. Staff were knowledgeable about people and were able to meet people’s needs in line with individual wishes and preferences.
Staff supported people to maintain healthy lifestyles. They worked in partnership with other healthcare professionals to ensure people's specific physical and mental health needs were met as well as their nutrition and hydration needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us staff were kind and caring. Staff told us they maintained people’s dignity whenever they supported them. People were supported by staff to make choices and encouraged to be as independent as possible.
The service was supporting people who were receiving end of their life care at the time of the inspection. These people were supported by staff in line with their wishes, and to maintain their dignity and comfort.
People received personalised care. Staff engaged people in activities that they enjoyed and supported people to maintain relationships with those important to them. People and their relatives knew how to make complaints but had not needed to.
People, relatives and staff said they felt the service was well-led. The provider and registered manager had created a positive culture within the service. Everyone we spoke to felt engaged in the service, able to share their views and that these would be listened to by management.
The registered manager had ensured the quality of the service through their quality assurance processes. The provider and registered manager were continually looking to improve the service through developments and learning.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good published 20 June 2019.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People's experience of using this service:
People told us they enjoyed living at Greenbanks Care Home and felt safe. One person said, “They’re all so kind here, it’s a nice atmosphere. I get on with all the staff; if I need anything they are there to help me.”
People spoke highly of the staff, we observed kind natured interactions between people and staff. Comments included, “The staff are remarkable, respectful and kind, nothing is too much trouble” and “The staff do exceedingly and marvellously well in every aspect.” Staff knew people well and protected people’s dignity whilst maintaining their privacy.
People’s safety had been promoted and potential risks posed to people had been mitigated. Equipment used within the service had been regularly serviced to ensure they were in good working order. Staff understood their responsibilities about safeguarding and had been appropriately trained.
There were enough trained staff with the right skills to meet people’s needs. Staffing levels had increased when there had been changes in a person’s needs. Staff were recruited safely to ensure they were suitable to work with people.
People’s safety in the event of an emergency had been considered. Equipment was serviced and maintained. People received their medicines safely as prescribed by their doctor.
Staff felt supported in their role by the management team and received guidance when needed. Staff were encouraged to complete further education courses to widen their skills and knowledge.
People were supported to seek medical support when this was required to maintain their health. People had access to food and drink they enjoyed; as well as snacks throughout the day. People’s nutrition and hydration needs had been assessed.
People were at the centre of their care and support, making choices about their lives. Care records were kept under review to ensure they continued to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were encouraged to give their feedback about the service and make suggestions for improvements or to raise any complaints.
People were supported to participate in activities and events within the service. People were enabled and encouraged to maintain as much independence as possible.
Systems were in place to monitor and audit the quality of care people received. Action was taken when any shortfalls were identified.
The registered manager and provider were committed to ensuring people received a high-quality service. Attendance at regular events and forums enabled the sharing of best practice.
Rating at last inspection: This is the first inspection since the service registered under a new provider name on 08 June 2018. The staff had remained the same and prior to the provider name change the service was rated Good (report published 28 March 2018)
Why we inspected: We inspect all newly registered services within the first year, this was a planned inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk