The Care Quality Commission
  • Doctor
  • GP practice

Archived: Whitehall Medical Practice

Overall: Good read more about inspection ratings

Whitehall, Monkmoor Road, Shrewsbury, Shropshire, SY2 5AP (01743) 273780

Provided and run by:
Malling Health (UK) Limited

All Inspections

5 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Whitehall Medical Practice on 5 July 2016. Overall the practice is rated as good.

Our key findings were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by local management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

There were also areas of practice where the provider should make improvements:

  • Improve staff awareness in the use of the practice hearing loop system for patients who may require this aid.

  • Maintain full recruitment records at the practice on locum GPs and ensure that these are requested from the agencies used.

  • Improve the practices approach to Medicines and Healthcare products Regulatory Agency (MHRA) alert findings.

  • Carry out regular checks on all patients prescribed high risk medicines.

  • Introduce a systematic approach to monitor patient outcomes and the number and type of minor surgical procedures undertaken.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice