The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Community Services

3b Darby House, Lawn Central, Telford, Shropshire, TF3 4JA (01952) 381433

Provided and run by:
Telford & Wrekin Council

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

14 January 2014

During a routine inspection

We spoke with six people who used the service, five care workers and four members of the management team. People who used the service shared positive experiences about the care and support they received. Comments included, 'The staff are there to help you, if I have any problems I've always got somebody to talk to' and, 'What they do is absolutely wonderful, I'm really happy with what they do for me'.

People were involved in assessing, planning and reviewing their care and support. We saw people had a support plan in place in addition to a timetable that detailed how people liked to spend their time and how staff needed to support them. Staff and managers demonstrated a good knowledge of the needs of the people whose care and support we looked at in detail.

We saw that staff received appropriate training to enable them to carry out their job roles effectively and safely. Staff told us they felt well supported in their work and found managers very approachable. Comments included, 'Managers very much listen to us and are available 24/7, they are always there for you, they're fantastic'. And, 'They are the nicest people you would ever want to work with. They always put the client's first'.

We found the provider had systems in place to assess and monitor the quality of the service that people received. The registered manager acknowledged this was an area for improvement.