Trentham House Care Home

Updated 18 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 11 November 2020 and was announced.

Updated 18 November 2020

About the service

Trentham House Care Home is a residential care home providing personal and nursing care to 39 people aged 65 and over at the time of the inspection. The service is provided in one adapted building over two floors. At the time of the inspection 39 people were using the service, all were being accommodated on the ground floor due to the first floor undergoing building work. The service can support up to 90 people.

People’s experience of using this service and what we found

People did not always receive their medication in line with recommended guidelines.

People were supported by a staff team that knew them well and were kind and caring. People told us they enjoyed living at Trentham House Care Home and felt safe. We saw people were treated with dignity and respect by trained staff.

Staff knew how to recognise, and report signs of abuse. People had risk assessments in place to ensure they were safe which were reviewed and updated. People’s care plans provided staff with information to support people effectively and detailed people’s preferences.

Accidents and incidents were effectively monitored to identify and address any patterns or themes. Lessons were learnt, systems were improved, and staff were kept informed. Systems were in place to manage infection control.

People could choose where they wanted to spend their time and could choose to spend time alone with visitors should they wish. People had access to a variety of activities and could take part or observe should they wish to. Staff engaged well with people in an unhurried manner and meaningful conversations took place.

People told us they enjoyed the variety of meals on offer and could choose alternative options. People had their dietary needs assessed and planned for which included support from external professionals to support with their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a complaints system which was accessible to people, relatives and visitors and the registered manager was accessible and open with their response.

The provider was aware of their responsibilities and had robust systems in place to continually monitor the home and to identify where improvements could be made.

There was a positive staff culture in the home which promoted a positive atmosphere for people who lived there.

The home had good links with the local community and local neighbours were invited into the home to celebrate events.

Statutory notifications had been completed to inform us of events and incidents, this helped us to monitor the action the provider had taken.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 08/11/2018 and this was the first inspection.

Why we inspected

This was a planned inspection as per our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.