21/11/2018
During a routine inspection
This practice is rated as Good overall. (Previous rating 8 November 2017 – Requires improvement).
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Dr Arshad Khan (known as Central Medical Centre) on 21 November 2018. The reason for this inspection was to follow up from a previous inspection on 8 November 2017 when the areas of caring and responsive had been identified as requiring improvement which had led to an overall rating of requires improvement.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice had reviewed and updated their policies and procedures and introduced a mechanism to maintain this.
- They had reviewed their recruitment process and updated staff files to contain all the relevant information.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. We noted they had taken positive action to address the lower than average uptake of screening services.
- Staff involved and treated patients with compassion, kindness, dignity and respect. Patients we spoke with commented positively on the service they received.
- Patients we spoke with found the appointment system easy to use and reported that they were able to access care when they needed it.
The areas where the provider should make improvements are:
- Ensure that the complaints procedure is more visible in the waiting area.
- Continue with actions to address the lower than average uptake of all screening.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.