4 December 2013
During a routine inspection
We looked at the records of two people. We noted they had been fully involved in their assessment and had consented to the support being provided. The care plans had documented evidence that the service had discussed the care and treatment choices available to them. Both people had been involved in a face to face consultation as part of the decision making process.
We looked at staff training records, staff supervision arrangements and the service's complaints procedure. We did this because we wanted to identify that appropriate arrangements were in place to support staff members. We also wanted to ensure people using the service felt listened to.
We spoke with one person who had recovered from their addiction and was acting as a service user representative supporting other service users. The person said, 'I am really proud of myself and comfortable where my life is right now. The staff pushed and supported me all the way and I am very grateful to them. I am now in a position where I can help others'.