4 February 2019
During a routine inspection
People’s experience of using this service:
• In April 2018 a new provider took over the running of Harry Sotnick House.
• Improvements had taken place at the service and the managers were creating a culture to support the delivery of high-quality, person-centred care. Multiple governance systems had been introduced and had led to positive outcomes for people. However, further time was needed to fully embed some of the processes in order to ensure records reflected clear assessment of risk and lessons learned following incidents.
• Medicines were managed safely and people were supported by effective staff who understood their responsibility to keep people safe.
• People’s involvement in activities had greatly improved and they were provided with opportunities to access the community by staff who were keen to do this.
• People were mostly treated with kindness and respect by staff who understood the importance of supporting people to make their own decisions and of the importance of maintaining privacy and dignity.
• There were enough staff to meet people’s needs and the provider was actively working to recruit registered nurses.
• People were supported by staff who felt valued and listened to and who felt the training opportunities for them were good.
• The management team were open and transparent. They understood the regulatory responsibility and were working hard to provide an effective service to people. No one had any complaints and felt the management team were open, approachable and supportive. Everyone was confident the provider would take the necessary actions to address any concerns promptly. Feedback about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for people.
Rating at last inspection: A focused inspection carried out in August 2018, following concerns, rated this service as Requires Improvement. (Report published September 2018).
Why we inspected: This was the first comprehensive inspection of this service since the change in provider in April 2018 and was to ensure the provider was meeting the requirements of the legislation.
Follow up: There is no required follow up to this inspection. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.