The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: THMG Chiswick

93a Chiswick High Road, London, W4 2EF (020) 7291 9700

Provided and run by:
Aesthetic and Cosmetic Surgery Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

20 December 2013

During a routine inspection

During our inspection, we spoke with some patients, who were generally pleased with the service provided. One patient said, 'The nurse explained the procedure to me. I was given the name of the consultant I would be seeing, should I decide to go ahead with the operation. They also gave me a booklet about the operation I wanted to have. They explained the risks involved and reassured me of the care and support I would receive afterwards. I was given all the information I needed.'

Another patient said, 'I am very pleased with the operation. It went very well. The consultant is great. The staff are very good and thorough. They contacted me when I returned home and made sure that I was recovering well. The staff are very professional. I had my check-up a few weeks later with the same consultant.'

We found that prospective patients had been given the information they needed to help them make the right decision and valid consent had been obtained before treatment began.

We found that the provider had a robust recruitment process. We noted that the nurses we spoke with knew their role and had knowledge of the various cosmetic surgery and other procedures available. They were aware of the Data Protection Act 1998 and the importance of recordkeeping and maintaining confidentiality.

We found that the provider's complaints policy and procedure had been followed and all complaints had been investigated and responded to within the specified timescale.

8, 15 February 2013

During a routine inspection

People attended a number of consultations and received detailed information to enable them to make a decision on their surgery. People had a treatment plan which documented decision making, consent and the cosmetic treatment provided. People were receiving care in a safe and clean environment. Staff at the clinic were receiving the training and support to enable them to carry out their role effectively. The clinic undertook periodic customer satisfaction surveys to gain feed back from people who use the service and highlight any areas for improvement.