Bridge House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s support plans reflected their choices and decisions and informed staff how their care and support should be provided. The home employed activity coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests. People had regular reviews of their care and could make changes to how they wanted to be supported if needed.

People felt they had choice and control of their lives as they were able to choose how they wanted to be supported. One person told us how they can get up when they want, staff never tell them what to do and they always ask if they would like to do something. Relatives also felt people were supported well and able to maintain ties with their loved ones. One relative told us, “I am able to maintain a relationship that I had built up before [relative] had moved in.” Another relative told us they were visiting someone who had only been a resident for a few days. They told us that they had been made to feel very welcome by every member of staff they had been in contact with.

Staff and leaders demonstrated an understating of ensuing people take control of their lives as much as possible. Staff had a good understanding of respecting people’s individual needs and wishes. Staff told us there was plenty to do at the home and the activities were meaningful and there was something to do for everyone.

During our assessment we witnessed staff providing people with a choice and the layout of the home allowed for people to decide where they would like to spend their time. We observed people during the day taking part in a range of activities as well as having their relatives visit. We were informed there were no restriction around visiting.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.