Westmead

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring - this means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. Following this assessment, we have rated caring as good. We reviewed 1 quality statement. We received mixed feedback from relatives about their involvement in people’s care. People were not supported to maximise their independence.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Some of the feedback we received from relatives indicated they were satisfied with the amount of involvement and choice they had. However, we found not all people were supported by the provider to maximise their independence, choice and control as some people's relatives were consulted about whether they wanted to go on holiday and where to, whilst others were not offered this choice. A small number of people were afforded the opportunity to access their local community, whilst the majority of others were not. One person particularly enjoyed physical exercise in the community but had rarely been supported to participate in this activity.

People had not always been supported with their independence and enabled to enjoy a wide range of activities in the community. Where preferences were known, there had been insufficent efforts to support people by employing staff with the right skills to help them pursue these interests.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.