17 December 2013
During a routine inspection
People who used the service received appropriate care and support that met their individual needs and enabled them to stay independent. People who used the service and relatives spoke highly about the care workers. One person told us that without the care worker the person would not be able to maintain their independence and another person told us, "My care worker genuinely cares, is easy to talk to and is very supportive."
There were processes in place to protect people who used the service from harm.
Care workers were supported to provide support to people who used the service and received appropriate training, supervision and appraisal of their work.
There were systems in place to monitor the quality and safety of the service.