We carried out a review of the data available to us about P A Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about P A Care Services, you can give feedback on this service.
P A Care Services is a domiciliary care agency. The agency provides personal care to people living in their own homes in the community. There were 10 people using the service at the time of our inspection. The provision of personal care is regulated by the Care Quality Commission.
People's experience of using this service and what we found
People and relatives were confident that they were safe using the service. Risk assessments were completed and staff knew how to manage and report incidents to ensure people were safe.
Staff were appropriately checked before they were employed to ensure they were safe to support people. Staff received support, training and supervision and were able to meet people's needs.
People received person-centred care. Care plans were based on the assessed needs of people. staff knew people's health, social, physical needs and preferences. Staff promoted people's independence and ensured that people made their own decisions and choices when possible.
People and relatives spoke highly of staff. They told us they would recommend the service to others. Staff were caring and treated people with dignity and respect. They had received training on ensuring equality and valuing diversity and respecting the human rights of people. They ensured that people's privacy was upheld at all times.
There was a culture of continuous learning in the service. Staff and the registered manager attended meetings, worked with other agencies and were involved in local community events. There were systems in place to audit and monitor the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 June 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date P A Care services was registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.