7 June 2013
During a routine inspection
A large number of leaflets were available in the waiting area which provided information about various health conditions, support networks for people with chronic health conditions and the people who help care for them, and additional medical services available in the local area.
We spoke with three people who used the service. They told us that it was easy to get appointments and that they felt treated with respect by all staff. None of the people we spoke with felt any changes or improvements were needed. One person told us they particularly liked having a nurse available at the service.
The complaints procedure was displayed in the waiting area. The provider had a good system for managing concerns raised by people who use the service.
There were suitable safeguarding arrangements in place at the service, which ensured that children and vulnerable adults were protected from abuse.