Archived: Dr Mohammed Aslam Pathan Also known as Dr Pathan Practice

All patients we spoke with were satisfied with the practice and the appointment system. They told when necessary they were given an appointment on the same day. One patient told us: 'It's usually possible to get an appointment quickly without any trouble.'

We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. When patients received care or treatment they were asked for their consent and their wishes were listened to.

The practice is located in a modern building. It is fully accessible for people with disabilities and there were disabled parking bays close to the entrance in the car park. One patient said: 'The building is lovely and bright. It gives a more relaxing atmosphere.'

We found the practice to be clean and well organised. Processes were in place to minimise the risk of infection. There were also processes in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standard of the service they received.