Jubilee Villa

Updated 20 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

Jubilee Villa is a 'care home'. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure people would be in during the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider completed a provider information return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with two of the providers and five staff including the registered manager. We observed interactions, care and support between people and staff in communal areas. We gathered views from three relatives through telephone calls, a social care professional and commissioners.

We reviewed a range of records including three people's care plans and records, a sampling of medicine records, three staff recruitment records and documents relating to the safety, day to day management and quality assurance of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found and check people were safe. We looked at staff training information and key policies and procedures.

Updated 20 January 2022

About the service

Jubilee Villa is a residential care home providing personal care for up to five people with a learning disability or autistic spectrum disorder. At the time of inspection five people were using the service.

People's experience of using this service

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

The feedback we received about the care provided at Jubilee Villa was extremely positive. Without exception, relatives and health and social care professionals consistently told us how caring and compassionate the staff team were, treating people with the upmost respect and kindness. There were several examples of where staff had gone 'above and beyond' to ensure people received high quality care and support. Relatives told us they felt the service was outstanding. They described numerous outcomes and achievements for people, largely due to staff establishing effective communication methods and positive relationships with people.

People were kept safe. Staff were confident in protecting people from abuse. Risks were well managed. Staff were recruited in a safe way and there were enough staff deployed to meet people's needs. Arrangements were in place for the safe administration of medicines. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19.

People received the support they needed to eat and drink and maintain their health and well-being. Staff told us they were happy with the level of training, support and supervision available to assist them in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to pursue meaningful goals and outcomes and engage in activities, hobbies and interests of their choice. Staff enabled people to maintain relationships with people who were important to them. The provider had a complaints procedure in place that was available in suitable formats for people.

There was a very positive culture in the service. Staff consistently told us how much they liked working at Jubilee Villa, whilst feeling supported and very motivated to carry out their roles effectively. The feedback we received about management and leadership was very positive and it was clear the whole staff team were truly committed to ensuring people experienced person-centred care and achieved the best possible outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 June 2019)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.