• Care Home
  • Care home

Archived: Eden Lodge

Overall: Good read more about inspection ratings

89 Newhall Road, Rowley Regis, B65 9HB (0121) 572 4280

Provided and run by:
Mr & Mrs P Birks

Latest inspection summary

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Background to this inspection

Updated 25 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Conway House Respite is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced.

What we did:

We reviewed information we had received about the service. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection we spoke with one person staying at the service and five members of staff, this included the registered manager. After the inspection we spoke with four relatives of people who had used the service. We reviewed two people’s care and support records. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, training records, policies, audits and complaints.

Overall inspection

Good

Updated 25 April 2019

About the service: Conway House Respite Unit is a residential home. It provides accommodation and personal care for up to two people on short breaks who have a learning disability. At the time of the inspection there were two people staying at the service.

People’s experience of using this service: People were supported by a consistent and stable staff team who knew people’s care and support needs well. Staff were passionate and enthusiastic about their role.

People were supported on their stay to access a variety of activities of their choice. People were also supported to continue with any ongoing commitments or appointments. Food at the service was flexible depending on people’s preferences and requirements. People were encouraged if they wished to be involved in shopping or preparing food.

The environment was comfortable, accessible and homely. Adaptations had been made to support people’s dignity and independence.

People were invited to visit the service before staying. People’s families and visitors were welcomed at the service.

Relatives and staff said the service was well managed. Relatives felt comfortable in raising any concerns or issues. We received positive feedback about people’s experiences of their stay at Conway House Respite Unit.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection: Not previously rated. Registered in May 2018.

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.