21 January 2014
During a routine inspection
People who received a service told us that they felt involved and consulted in how they lived their lives. They told us that carers treated them well and always respected their privacy.
Staff who worked for the Scheme (referred to within this report as workers) were motivated and enthusiastic. Workers were responsible for providing support to carers and monitoring placements. They told us how they felt well supported and well trained.
The Scheme regularly monitored the service provided. We saw how the registered manager and workers reviewed care and support regularly to ensure it remained appropriate. They had systems in place to promote people's welfare, rights and protect their finances.