14 November 2013
During an inspection looking at part of the service
Care plans and risk assessments were updated regularly.
Care plans and risk assessments were updated regularly.
We spoke with two people who used the service and one relative. People told us they were happy with the service Prospects provided. We also spoke with three people who worked for Prospects as support staff as well as a team leader and the acting manager. One person who received support told us: 'Prospects are my family now'.
We found people using this service were protected from the risk of abuse because staff knew how to identify the possibility of abuse and prevent it from happening.
There was evidence that staff had received suitable recruitment checks and training and that they were well supported in the workplace.
We found that records were not always up to date or reliable.