9 May 2019
During a routine inspection
People’s experience of using this service:
Bayith House is adjacent to a larger service operated by the provider, from where additional staff and resources were available to support people. This created a high level of resilience.
People’s needs were met in a personalised way by knowledgeable staff who were kind and caring. They supported people to lead happy, fulfilled lives in a homely setting.
Individual and environmental risks were managed appropriately, and people were protected from avoidable harm.
People received their medicines as prescribed and infection control risks were managed effectively.
There were enough staff to meet people’s needs and recruitment processes helped ensure only suitable staff were employed.
People’s rights were upheld. They were empowered to make their own choices and decisions and involved in the development of their care plans.
People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the service to others.
A quality assurance system was in place to continually assess, monitor and improve the service.
The service met the characteristics of Good in all areas. More information is in the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection:
The service has not been rated previously. This is the first inspection of the service since it was registered with CQC on 29 May 2018.
Why we inspected:
This was a planned inspection based on our methodology and timescales for inspecting newly registered services.
Follow up:
There is no required follow up to this inspection. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.