About the service: Beechwood Grove provides accommodation and nursing care for up to 58 older people, who lived with a range of general health problems, such as strokes, dementia, diabetes, heart problems, Parkinson’s disease and general mobility problems. At the time of the inspection there were 58 people living at the home. It is a purpose-built home over three floors with level access throughout for those with mobility problems. It is divided into three units, residential, memory loss unit and a nursing unit.
People’s experience of using this service:
People told us they experienced safe care. People and their relatives said of the service, “They look after me very well, I feel safe here and comfortable.” A relative said, “The manager and all the staff are very approachable, easy to talk to and always available for a chat.” We observed, and people told us that staff met their needs with care and kindness. One person said, “The staff are all very caring, very polite and respectful.”
Training, policy guidance and safe systems of work minimised the risk of people being exposed to harm. Staff understood how to safeguard people at risk and how to report any concerns they may have. People’s needs and the individual risks they may face were assessed and recorded. Incidents and accidents were recorded and checked or investigated by the registered manager to see what steps could be taken to prevent these happening again. This ensured lessons were learnt.
There were policies and procedures in place for the safe administration of medicines. Registered nurses and senior care staff who gave medicines, followed these policies and had been trained to administer medicines safely.
Safe recruitment practices had been followed before staff started working at the service. Staff were deployed in a planned way, with the correct training, skills and experience to meet people’s needs. Nursing staff received clinical supervision and training.
The premises were well-maintained and clean. Infection control measures were followed.
Care plans had been developed to assist staff to meet people’s needs in an effective way. Staff applied best practice principles, which led to effective outcomes for people and supported a good quality of life. The care plans were consistently reviewed and updated. Referrals were made appropriately to outside agencies when required. For example, GPs, community nurses and speech and language therapists (SALT).
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The care offered was inclusive and based on policies about Equality, Diversity and Human Rights.
People’s nutritional needs were monitored and reviewed. People had a choice of meals provided and staff knew people’s likes and dislikes. People gave positive feedback about the food. Comments included, “The food is usually good,” “Good quality, always fresh fruit available,” and “Good food”
Staff always treated people with respect and kindness and were passionate about providing a quality service that was person centred.
The care was designed to ensure people's independence was encouraged and maintained. Staff supported people with their mobility and encouraged them to remain active. People were encouraged to live a fulfilled life with activities of their choosing and were supported to keep in contact with their families.
People were involved in their care planning. End of life care planning and documentation guided staff in providing care at this important stage of people’s lives. End of life care was delivered professionally and with compassion.
People, their relatives and health care professionals had the opportunity to share their views about the service. Complaints made by people or their relatives were taken seriously and thoroughly investigated.
The provider used a range of quality assurance systems to check people and their relatives were satisfied and confident in the standard of care provided within the home. The service had systems to continuously monitor, assess and improve the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This is the first inspection since Beechwood Grove was registered in June 2018.
Why we inspected:
This inspection took place as part of our planned programme of inspections.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.