Archived: The Bodyline Clinic Limited - Stoke on Trent

Updated 21 April 2020

Bodyline Stoke on Trent is a private clinic which provides medical treatment for weight loss.

• The clinic comprises of a reception area and three consulting rooms situated on the ground floor.
• The clinic is open on Thursdays from 4:30pm to 7:30pm and Sundays 11am until 2pm. The clinic provides an appointment for first time patients and a walk-in service for repeat visits.
• The clinic employs a clinic manager and four nurses.

How we inspected this service

We spoke to the registered manager, nurses and receptionist and reviewed a range of documents. We spoke to two patients and observed their consultations and received 40 comment cards. To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 April 2020

We carried out an announced comprehensive inspection at The Bodyline Clinic Limited Stoke on Trent as part of our inspection programme to rate the service.

Bodyline Stoke on Trent is a private clinic which provides medical treatment for weight loss for adults over the age of 18.

One of the nurses was currently the registered manager with succession plans in place for this role to be changed at this location. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

40 people provided feedback about the service. The feedback was mostly positive. Patients told us staff were knowledgeable, friendly and professional. The premises were clean and hygienic. One person said they wished the clinic was open more often and another said the times were not convenient.

Our key findings were:

• Patients felt supported by staff at the clinic.
• The clinic was in a good state of repair, clean and tidy.
• The provider had governance processes in place, but this had not identified patients presenting outside of the treatment protocol and receiving medicines before next scheduled supply.

The areas where the provider should make improvements are:

• Improve the audit of records so that early supply of medicines can be identified.
• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.

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Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care