Archived: Lavender Grove Surgery Also known as Priory Medical Group

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of Lavender Grove surgery which is part of the Priory Medical Group. The practice is registered with the Care Quality Commission to provide primary care services.

We undertook a planned, comprehensive inspection of Lavender Grove surgery on 4 December 2014. There are nine surgeries in the Priory Medical Group (PMG) across the York Clinical Commissioning Group (CCG) area.

Overall, we rated this practice as good.

Our key findings were as follows:

• The practice provided services to the local community, which had been designed to meet the needs of the local population. Patients registered with this practice are

able to access all services at the other nine practices in the Priory Medical Group (PMG).

• Patients told us they were treated with dignity and respect.
• The practice performed well in the management of long term conditions.
• Patients could access appointments without difficulty, and were happy with the telephone and repeat prescribing systems.
• The practice had a good governance system in place, was well organised and actively sought to learn from performance data, complaints, incidents and feedback.
• The building was safe for patients to access, with sufficient facilities and equipment to provide safe effective services.

We saw some areas of outstanding practice including:

• Enhanced care plans and communication/education with care homes including twice weekly ward rounds.
• There was a dedicated teenage health clinic one evening per week, which had been designed with the help of pupils from two local schools, to make the clinic as teenage friendly as possible.
• There was an in-house educational programme, where clinical staff could access evening training meetings every six weeks or so. There was also multi‐disciplinary learning for nurses, health care assistants and doctors. Health visitors were also invited to attend. These took place during the day and protected time was allowed for staff to attend three per year.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice