17 April 2013
During an inspection looking at part of the service
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People who used the service or their relatives were involved in the assessment and development of care plans. One person said: "I was involved in my care plan and assessment". This indicated that people's views were taken into account in the way the service was planned and provided. People felt they were treated with respect and their cultural needs were met.
Arrangements were in place to ensure that appropriate checks were undertaken when staff were recruited. Staff had experience and training to meet people's needs. People told us they were "really happy with the care" they received and they could 'trust' the staff.
The manager was supported by a project support officer and it was evident that the views of the people who used the service were sought to improve the quality of the service.