Archived: 6 Woodfield Road

Updated 3 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

This service is a single occupancy property. The service is registered to provide accommodation for persons who require nursing or personal care.

Notice of inspection:

This inspection was unannounced and took place on 4 April 2019.

What we did:

We used information the provider sent to us in the Provider Information return (PIR). This is information we require providers to send to us at least once annually to give us some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service, including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders, for example, the local authority and members of the public.

During the inspection, we spoke with the registered manager and three care staff. The person who lived at the service did not wish to speak with us. We looked at care records, three staff employment related records and records relating to the quality and management of the service.

Details are in the Key Questions below.

Updated 3 May 2019

About the service:

6 Woodfield Road is a registered care home and provides accommodation and support one person living with a learning disability.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service:

The person using the service was safe. Staff had received training to enable them to recognise signs and symptoms of abuse and they felt confident in how to report these types of concerns. The person had risk assessments in place to enable them to be as independent as they could be in a safe manner. There were sufficient staff with the correct skill mix on duty to support the person with their required needs and keep them safe. Effective and safe recruitment processes were consistently followed by the provider.

Medicines were managed safely. The processes in place ensured the administration and handling of medicines was suitable for the person who used the service. Effective infection control measures were in place to protect people.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received an induction process and on-going training. They had attended a variety of training to ensure they were able to provide care based on current practice when supporting people. They were also supported with regular line manager supervision.

The person could make choices about the food and drink they had, and staff gave support if and when required to enable people to eat a balanced diet.

The person was supported to access a variety of health professionals when required, to make sure they received additional healthcare to meet their needs.

Staff provided care and support in a caring and meaningful way. They knew the person who used the service well. The person and relatives, where appropriate, were involved in the planning of their care and support.

The person's privacy and dignity was maintained. Support plans were written in a person-centred way and were responsive to the person's needs. The person was supported to follow their interests and join in activities.

The person knew how to complain. There was a complaints procedure in place which was accessible to all.

Quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement, although, these were being upgraded to be more specific to the service.

More information is in the full report.

Why we inspected:

This was the first inspection of this service.

Follow up:

We will continue to monitor the service through the information we receive.