20 May 2022
During an inspection looking at part of the service
Lilias Gillies House is a residential service providing accommodation and therapeutic support to people with mental health needs. The service is registered to support up to 20 people in one adapted building. At the time of our inspection there were 13 people living in the service.
People’s experience of using this service and what we found
People felt safe and well supported. The provider assessed and managed people’s risks. Staff were recruited using procedures to ensure they were safe and suitable to provide care and support. The care home environment was clean and safe and the registered manager ensured health and fire safety checks were carried out regularly. Medicines were stored appropriately and recorded accurately. Lessons were learnt and improvements were made when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well led. People and staff expressed confidence in the registered manager who had implemented changes leading to improvements. There was an open culture at the service and people felt empowered. People told us staff helped build their confidence and promoted their independence. Quality assurance systems and processes were in place to monitor and drive improvement. The service worked in partnership with others to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 6 April 2021). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check whether the Warning Notice we previously served in relation to Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.