15 January 2014
During a routine inspection
We looked at the care plans for ten people using the service. We saw people's care plans detailed their needs and the support their care workers should provide. People using the service or their representatives were involved in planning the care they received.
People told us their care workers were punctual, stayed the correct length of time and gave them the support they needed.
The provider had policies and procedures for safeguarding people using the service. Care workers understood the procedures and were trained to identify possible abuse.
We looked at the personnel files for seven people employed by the agency and saw the provider had carried out appropriate checks before care workers started to work with people using the service.
There were procedures in place for monitoring the standards of service provided. However, the provider might wish to note that these were not always followed.