Background to this inspection
Updated
24 September 2020
Dr Rina Miah provides care and treatment to around 1,600 patients from The Haven Surgery in Burnhope, County Durham. The practice is part of North Durham clinical commissioning group (CCG) and operates on a Personal Medical Services (PMS) contract agreement for general practice.
The practice provides services from the following address, which we visited as part of this inspection:
• The Haven Surgery, The Haven, Burnhope, County Durham, DH7 0BD.
The surgery is located in a purpose-built two-storey building. All patient facilities are on the ground floor. There is a car park and an accessible WC.
The practice offers dispensing services to those patients on the practice list who live more than one mile (1.6km) from their nearest pharmacy. Patients can book appointments in person, on-line or by telephone. The service for patients requiring urgent medical attention out of hours is provided by the NHS 111 service and County Durham and Darlington NHS Foundation Trust.
The practice has:
• One GP partner (female),
• One salaried GP (female),
• One practice nurse (female),
• One nursing assistant,
• A practice manager, and three staff who carry out reception, administrative and dispensing duties.
The age profile of the practice population is broadly in line with the local averages; however, the proportion of patients over the age of 65 is above the national average (22% compared to the national average of 17%). Information taken from Public Health England placed the area in which the practice is located in the fourth more deprived decile. In general, people living in more deprived areas tend to have greater need for health services.
Updated
24 September 2020
We carried out an announced comprehensive inspection at Dr Rina Miah (also known as The Haven Surgery) on 22 March 2019. The overall rating for the practice was good, but it was rated as requires improvement for the safe domain.
The full comprehensive report on the March 2019 inspection can be found by selecting the ‘all reports’ link for Dr Rina Miah on CQC’s website.
Because of the current Covid19 pandemic situation a site visit was not undertaken, however the provider submitted to CQC evidence that gave assurances that action had been taken in relation to the identified shortfalls from the previous inspection.
This inspection was a desk-based review carried out on 28 August 2020 to confirm that the practice had addressed the issues found following the last inspection.
The practice remains rated as Good overall and has improved its rating of requires improvement for the Safe domain to Good.
Our key findings were as follows:
- The practice had reviewed and improved arrangements for ensuring that staff had received the relevant vaccinations.
- The practice had undertaken remedial work following the recent fire risk assessment.
- The practice had reviewed and improved arrangements for ensuring the premises were secure at all times.
- The practice had implemented a system to enable the monitoring of the distribution of blank prescriptions throughout the practice.
- The practice now had the appropriate clinical waste disposal bins in place.
- The practice had taken steps to improve access to the premises and now had facilities for patients who needed assistance to summon support, whilst awaiting the introduction of electronic opening doors.
- The practice had taken steps to ensure all staff who perform cervical screening checks have received appropriate training.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCG