We carried out a review of the data available to us about Housing 21 - Walstead Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Housing 21 - Walstead Court, you can give feedback on this service.
People’s experience of using this service and what we found.
Some regulatory requirements were not fully understood. This was an area of practice that needed to improve. We did not identify any negative impact for people and the registered manager took immediate steps to ensure that this omission was addressed.
People told us they were happy with the care they received. People and their relatives described feeling safe living at Walstead Court. Risks were assessed and managed effectively, and staff were responsive to changes in people’s needs. Staff were knowledgeable about safeguarding people from abuse and knew how to report any concerns. There were enough suitable staff to care for people safely. One person said, “The staff are very reliable.”
Staff received the training and support they needed to be effective in their roles. People told us they had confidence in the staff. Assessments and care plans were comprehensive and reflected people’s diverse needs and choices. People were supported to have enough to eat and drink and to access health care services when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff knew them well and were kind and caring. One person said, “You can have a good joke with the carers but when it comes to the actual care, they do exactly what needs doing.” Staff had enough time to spend with people and said that they could chat to people and never had to rush. One person said, “They show that caring is about more than just meeting physical needs.”
Staff supported people to make decisions and this was reflected in people’s care records. People told us they felt respected and their dignity and privacy were protected.
Staff provided care in a personalised way. Care plans identified people’s choices and preferences and guided staff in how to provide care in the way people preferred. People were supported with communication needs, and staff encouraged people to take part in activities and events to reduce risks of social isolation. The provider had a complaints system and people knew how to raise any concerns.
Systems for monitoring the quality of the service were consistent and effective. People told us the service was well managed. Staff spoke highly of the registered manager and described a positive culture where they were encouraged to express their views and ideas. Staff were well motivated and told us they enjoyed their work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected. This service was registered with us on 8 June 2018 and this was the first inspection since registration. We have found evidence that the provider needs to make improvements. Please see the well led section of this full report. We found no evidence during this inspection that people were at risk of harm from this concern.
Follow up. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.