We carried out a review of the data available to us about ANA Homecare Ltd Willesden on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ANA Homecare Ltd Willesden, you can give feedback on this service.
ANA Homecare Limited Willesden is a small homecare agency in the London Borough of Brent. During the day of our inspection 26 people received the regulated activity personal care and were supported by 28 care workers. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided
People’s experience of using this service:
People were supported by care workers that were caring, compassionate and treated them with dignity and respect.
Concerns or complaints were listened and responded to and used as opportunities to improve the service provided.
People received person centred care and support based on their individual needs and preferences. Care workers knew people well and had a good understanding of their life stories and communication needs. They used this information to develop positive and meaningful relationships with people.
People told us they felt well cared for by care workers who treated them with respect.
The registered manager ensured people had regular staff supporting them to ensure consistency and enable people and care workers to build positive relationships.
People were supported by care workers who had the skills and knowledge to meet their needs. Care workers understood what was required of them and felt confident in their role.
Care workers liaised with other health care professionals to ensure people's safety and ensure that their healthcare needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care workers spoke positively about working for the agency and the registered manager. They felt well supported and that they could talk with management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.
Regular audits were completed by the registered manager to check the quality and safety of the service. This
information was shared with the wider staff team.
The registered manager managed and supported the staff team in their roles to ensure people received a good service.
Rating at last inspection: This was the first inspection of ANA Homecare Services Limited Willesden since being registered with the CQC in June 2018.
Why we inspected: This was a planned inspection based on the date ANA Homecare Services Limited Willesden was registered with the CQC.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk