We carried out a review of the data available to us about Plas Ffynnon Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Plas Ffynnon Medical Centre, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection 05 November 2014– Good)
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Plas Ffynnon Medical Centre on 5 December 2017 as part of our inspection programme.
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
The partners had reviewed and increased its workforce and employed additional clinicians with a varied skill mix to help meet the health and social needs of patients and the demand for access to appointments.
There was a structured programme for staff to receive essential training to enable them to carry out their duties safely. We saw that training had been completed or planned.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Patients commented positively on access to same day appointments.
The practice enaged with the virtual patient participation group (PPG) to meet the needs of their patients. The PPG reported that the practice sent out emails to them to update them on changes within the practice. They were less active in requesting feedback or suggestions for surveys from them as members. The members spoken with suggested a more interactive model than is currently in place would be an improvement. All were positive about the care and treatment received from clinical staff.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Review how clinical supervision sessions with the advanced nurse practitioner are recorded.
Review the system for recording patient safety alerts received and actioned by the practice.
Engage with the patient participation group to explore improved ways of gaining feedback.
Chief Inspector of General Practice
We inspected this service on 5 November 2014 as part of our new comprehensive inspection programme.
The overall rating for this service is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances and people experiencing poor mental health.
Our key findings were as follows:
We saw several areas of outstanding practice including:
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Chief Inspector of General Practice