Felix House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood person-centred care and were able to explain how they ensured people were given choice and control in their lives. One staff member told us, "People are given choice over what they want, we always ask people what they want, and they can always change their minds." They gave examples of decisions related to activities, meals and the support people received. Staff spoke positively about people, and we saw them respecting people’s choices. A staff member told us 1 person preferred their belongings in a particular way in their room, whilst another person chose not to have anything in their room. Staff told us they used different communication methods to ensure people understood their rights. A staff member told us 1 person wrote their questions and the answers received in a list. This helped them to check facts and manage their anxiety and stress levels.

The provider had systems and policies to ensure people’s independence was promoted and their rights and choices respected. People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed. Key workers regularly met with people to discuss their needs and wishes.

People told us they were supported make choices and decisions about the support they received. People had access to activities and the local community. They told us about art and wellbeing sessions held in the service, and college courses they attended. This helped support people’s independence, health and wellbeing. Some people found it difficult to participate in a range of activities, but relatives felt staff did what they could to engage people. One relative told us, “[Name] has a care plan, a timetable of domestic activities, washing, keeping a tidy room. I think it’s therapeutic.” People told us their support plans were developed with them and they were involved when changes were needed. People confirmed they had seen their support plans and knew who their key workers were. One person said, “I’m happy with what’s written down." People told us staff supported them to maintain relationships where needed and relatives visited the service. Relatives told us there was good communication with the service and they were made to feel welcome when visiting.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.