1 May 2014
During an inspection looking at part of the service
We carried out this announced inspection and found the provider had taken action to ensure that the premises were safe and people were protected against the risk of fire.
We carried out this announced inspection and found the provider had taken action to ensure that the premises were safe and people were protected against the risk of fire.
We viewed five treatment plans. We found that treatments were explained and the costs were made clear. People we spoke with confirmed that information about their treatment and the available options had been given to them. People said that appointments could be made easily and the staff were friendly and professional.
The people who used the service were not protected against the risks of unsafe or unsuitable premises as appropriate measures had not been put in place to ensure they were safe.
We saw that the practice was organised and that staff had a good understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.
There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way treatment was provided.