6 October 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We inspected Dr Sinha, Rischie, Sinha, and Shanker on 6 October 2014 as part of a comprehensive inspection.
We found that the practice was safe, effective, caring, responsive and well-led. We rated the practice overall as good.
Our key findings were as follows:
- There were systems in place to ensure patients received a safe service.
- There was evidence of completed audit cycles undertaken to ensure patients care and treatment was effective and achieved positive outcomes.
- Patients were complimentary about the staff at the practice and said they were caring, listened and gave them sufficient time to discuss their concerns.
- The practice had arrangements in place to respond to the needs of the practice population. This included services aimed at specific patient groups.
- Leadership roles and responsibilities were well established with clear lines of accountability.
We saw an area of outstanding practice this was:
- A clinic every Thursday where patients with high blood pressure were reviewed by the pharmacist. The clinic targeted high risk patients to ensure early intervention and achieve positive outcomes for patients.
However, we also identified areas that the practice should improve.
The practice should:
- Ensure fire policies and procedures are reviewed so that regular fire drills take place and fire training for staff is up to date.
- Review the impact on patients when the practice is closed every Wednesday afternoon and the high number of patients who do not attend their appointments, to assess if this affects the accessibility of appointments for patients.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice