Archived: Dr Oldroyd and Partners Also known as Falsgrave Surgery

Updated 19 February 2015

Falsgrave Surgery provides primary medical services (PMS) to approximately 10,500 patients in the catchment area of Scarborough, Scalby, Seamer and surrounding areas. The practice has seven GP partners, four male and three female.

The practice opening times are from 8.00am – 6.00pm. In addition there are extended hours appointments available on an evening during working days. This is in conjunction with another practice that utilises the same building. The evening appointments are available from 6.00pm – 8.00pm Monday to Friday.

The practice register is made up of 10,500 patients. The largest population group is the over 65s age group. This age group made up 50% of the practice register whilst the under 16s age group made up 16% of the practice register.

Updated 19 February 2015

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection on 5 November 2014.

Overall, we rated this practice as good.

Our key findings were as follows:

• The practice provided a good standard of care, and patients told us they were treated with dignity and respect.
• The practice worked well with other providers, especially around the treatment and management of chronic diseases and complex conditions.
• The practice had systems and processes in place to ensure they provided a safe service.
• The practice offered a variety of pre-booked appointments, walk-in clinics and extended opening hours.
• Incidents and complaints were appropriately investigated and responded to, and learning shared across the practice.
• There are good governance and risk management measures in place. The leadership team are visible and staff we spoke with said they find them very approachable.

The practice safely and effectively provided services for all patient groups. The staff were caring and ensured all treatments being provided followed best practice guidance. The practice was well-led and responsive to patients’ needs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 19 February 2015

The practice is rated as good for the care of patients with long term conditions. Nationally reported data showed the practice had achieved good outcomes in relation to those patients with commonly found long-term conditions and was above the national average for performance. All patients on the long-term condition registers received healthcare reviews that reflected the severity and complexity of their needs. Person-centred care plans had been prepared. These included the outcome of any assessments patients had undergone, as well as the support and treatment that would be provided by the practice. The practice nurse had received the training they needed to provide good outcomes for patients with long-term conditions. The practice was in the process of coordinating clinics to aim for a ‘one stop’ appointment for patients with multiple chronic conditions to avoid excess communication, multiple appointments and blood tests.

Updated 19 February 2015

The practice is rated as good for the care of families, children and young people. Nationally reported data showed the practice had achieved good outcomes in relation to a full range of immunisations for children. The practice had good communication links between Midwives, Health Visitors and Doctors. The practice also has a good age range of GPs which provided a positive link between communications with younger people. A central risk register was also maintained for at risk children.

Updated 19 February 2015

The practice is rated as good for the care of older patients. Nationally reported data showed the practice had achieved good outcomes in relation to some of the conditions commonly associated with older people. The practice offered proactive, personalised care to meet the needs of older people. It provided a range of enhanced services including, for example, end of life care and a named GP who was responsible for their care. Clinical staff had received the training they needed to provide good outcomes for older patients.

Updated 19 February 2015

The practice is rated as good for the population group of the working-age people (including those recently retired and students). The practice recognised the need to provide additional and flexible service to patients of the working age group so therefore offered extended opening hours and telephone consultations. The practice also offered appointments and prescriptions online and text appointment reminders where patients have requested it. The practice also offered in-house contraceptive checks and six week sexual health checks for younger people. Same day telephone appointments were also offered with the on-call duty doctor specifically for younger people.

Updated 19 February 2015

The practice is rated as good for the population group of people experiencing poor mental health (including people with dementia). Nationally reported data showed the practice had achieved good outcomes in relation to the conditions commonly associated with older people. For instance people with a dementia related condition had their care reviewed in the last 15 months was above the national average. The practice had a register of patients with dementia and their carers, who were offered access to the carers organisation. All carers were also offered annual flu vaccinations. A memory clinic and community psychiatric nurses were available at the practice for specific clinic sessions. Patients were offered an annual review in their own home if they chose to do so. Early morning appointments are offered to patients with social anxiety so they could be seen and supported at quiet times.

Updated 19 February 2015

The practice is rated as good for the population group of patients whose circumstances may make them vulnerable. The practice had achieved good outcomes in relation to meeting the needs of patients who were deemed as vulnerable. The practice managed an up to date register of patients who were identified as the most vulnerable. A second nurse practitioner was employed early in 2014 whose role was monitoring high risk patients and to ensure their medical care was up to date.