Background to this inspection
Updated
5 June 2018
Dr Margaret McKenna and Partners are the registered provider who deliver regulated activities from Norfolk Park Medical Practice which is located in the S2 area of Sheffield. The practice is based in a purpose built health centre and accepts patients from Norfolk Park, Arbourthorne, Manor and the surrounding area. Further information can be found on the practice website: www.norfolkparkmedicalpractice.nhs.uk
The practice provides General Medical Services (GMS) for 4,366 patients in the NHS Sheffield Clinical Commissioning Group (CCG) area. It also offers a range of enhanced services such as minor surgery and childhood vaccination and immunisations.
Public Health England data shows the practice population is broadly similar to other GP practices in the local area. The practice catchment area is classed as within one of the most deprived areas nationally. Income deprivation indices affecting children (39%) and older people (34%) are significantly higher than the CCG (22% children and 24% older people) and England (20% for children and older people) averages.
The practice has three female GP partners and one female salaried GP, a practice nurse, healthcare assistant, pharmacist, clinical manager, business manager, practice manager and an experienced team of reception and administration staff.
The practice is open 8.30am to 6pm Monday to Friday and 8.30am to 12.15pm on Thursdays. Morning and afternoon appointments are offered daily Monday to Friday with the exception of Thursday afternoon when there are no afternoon appointments.
When the practice is closed between 6pm and 8.30am and on Thursday afternoons patients are automatically diverted to the out of hours service in Sheffield when they telephone the practice number.
Updated
5 June 2018
This practice is rated as Good overall. (Previous inspection 5 January 2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Dr Margaret McKenna and Partners known as Norfolk Park Medical Practice on 10 April 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect and patient feedback was positive about the care they received.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
- There was a clear leadership structure and staff told us they felt respected, supported and valued. They felt part of a team and were proud to work in the practice.
The areas where the provider should make improvements are:
- Review the system for actioning and monitoring safety alerts.
- Review the process for recording in the medical record when children do not attend their hospital appointment.
- Implement a system to monitor what training staff have received and when it is due.
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Include the management team in the annual appraisal process.
Professor Steve Field
CBE FRCP FFPH FRCGP
Chief Inspector of General Practice