Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Bridgemary Medical Centre, 2 Gregson, Avenue, Gosport, Hampshire, PO13 0HR on 9 December 2014. Overall the practice is rated as good.
We found that Bridgemary Medical Centre is a good practice overall with a strategy and track record of continuous improvement for the care and responding to the needs of patients living in the area.
Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for the population groups we looked at.
Our key findings across all the areas we inspected were as follows:
• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they were satisfied with the appointments systems and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The practice was a training practice and the practice leaflet explained that medical students spent part of their training from Southampton.
Last year’s performance for all immunisations was above average for the CCG, and again there was a clear policy for following up non-attenders by the practice nurse.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice