Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at St Nicholas Group Practice on 23 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw several areas of outstanding practice including:
- The practice had developed patient specific care plans and health action plans to support the provision of care and enable patients to be involved in their own care.
- The practice worked in conjunction with other services and provided a dedicated telephone line to support patients and families during the provision of end of life care.
The areas where the provider should make improvement are:
- Action should be taken to ensure equipment registers are accurately maintained and equipment safety checks are completed within recommended timescales.
- Action should be taken to record consideration, planning and implementation of all potential opportunities for improvement identified during infection prevention and control audits.
- Continue to identify the underlying causes and take action to reduce Quality Outcomes Framework exception reporting levels.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice