This practice is rated as Outstanding overall. (Previous inspection September 2015 – Outstanding)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Outstanding
Are services responsive? – Outstanding
Are services well-led? - Outstanding
We carried out an announced comprehensive inspection at Stockwell Road Surgery on 9 May 2018, as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- There was evidence of safe prescribing with reviews undertaken with those patients who were prescribed high risk medicines.
- Patients’ comments were positive regarding access to appointments and the service they received form practice staff.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- There was evidence of a cohesive practice team. Support and respect was shown by all members of staff towards one another.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- There was a range of inclusive meetings to ensure all staff were engaged and kept up to date.
- GP national survey results were consistently above local and national averages in all areas.
- The practice reviewed appointment availability throughout the day to ensure that same day appointments were available.
We saw three areas of outstanding practice:
- The practice availability of appointments was intensively monitored constantly to ensure same day appointments were always available. Patients reported they could always access same day appointments as a result of the appointment system.
- The practice had a comprehensive audit programme across a range of service areas to monitor and improve patients care. The programme was managed so that two or more cycles were evident in more than 10 audit areas enabling better management of risk.
- The practice engaged with academic institutions and participated in significant research programmes for the benefit of its own patients and the wider population. Their contribution to clinical care was recognised by the local medical school.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice