Walsgrave Health Centre

Updated 16 August 2017

Walsgrave Health Centre is based in Walsgrave-on-Sowe, a village which is located approximately three miles north-east of Coventry in the West Midlands.

There is direct access to the practice by public transport from surrounding areas. There are some limited parking facilities on site as well as public parking on streets nearby.

The practice currently has a list size of 5,396 patients.

The practice holds a General Medical Services (GMS) contract with NHS England. The GMS contract is the contract between general practices and NHS England for delivering primary care services to the local communities. The practice provides GP services commissioned by NHS Coventry and Rugby Clinical Commissioning Group (CCG). A CCG is a- group of general practices that work together to plan and design local health services in England. They do this by 'commissioning' or buying health and care services.

The practice is currently managed by two GPs (male). They are supported by one female nurse practitioner, one female practice nurse and a female healthcare assistant. The practice is in the process of recruiting a practice manager (they are currently receiving support from a local practice manager). There is also a team of reception, clerical and administrative staff.

The practice is open on Mondays to Fridays from 7.30am to 6.30pm. Appointments are available Mondays to Fridays from 7.30am to 12pm and from 1pm to 6.30pm. Triage appointments are available all day.

The practice has started to operate extended hours services through the GP alliance it is affiliated with. Practice patients could therefore be seen at three other named practices each weekday evening from 6.50pm up until 9.10pm and both weekend mornings from 9am to 11.40am by pre-booking an appointment. Outside of this cover, out of hours service is provided by Coventry and Warwickshire Partnership Trust. Patients can also contact NHS 111.

Updated 16 August 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Walsgrave Health Centre on 25 August 2016. As a result of our inspection the practice was rated as good overall but required improvement for providing effective services. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Walsgrave Health Centre on our website at www.cqc.org.uk.

This inspection was a desk-based focused inspection carried out on 25 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 25 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

• Nurses had undertaken training in the Mental Capacity Act 2005.
• A formal training programme had been introduced for staff, which included infection control, chaperone training and safeguarding for non-clinical staff.
• We viewed the schedule of the monthly practice staff meetings and noted that these meetings were formally documented.
• Clinical meetings were now held regularly and formally documented.
• All staff had signed a document to confirm that they were aware of the business continuity plan and its location in the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 16 August 2017

Following our comprehensive inspection on 25 August 2016 we rated the practice as good for the population group of people with long term conditions. We did not review any evidence during our desk based focused inspection to alter this rating.

Updated 16 August 2017

Following our comprehensive inspection on 25 August 2016 we rated the practice as good for the population group of families, children and young people. We did not review any evidence during our desk based focused inspection to alter this rating.

Updated 16 August 2017

Following our comprehensive inspection on 25 August 2016 we rated the practice as good for the population group of older people. We did not review any evidence during our desk based focused inspection to alter this rating.

Updated 16 August 2017

Following our comprehensive inspection on 25 August 2016 we rated the practice as good for the population group of working age people (including those recently retired and students). We did not review any evidence during our desk based focused inspection to alter this rating.

Updated 16 August 2017

Following our comprehensive inspection on 25 August 2016 we rated the practice as good for the population group of people experiencing poor mental health. We did not review any evidence during our desk based focused inspection to alter this rating.

Updated 16 August 2017

Following our comprehensive inspection on 25 August 2016 we rated the practice as good for the population group of people whose circumstances may make them vulnerable. We did not review any evidence during our desk based focused inspection to alter this rating.