19 September 2013
During a routine inspection
"I haven't got a problem with the practice."
"The staff are lovely they are always polite and never rude."
"I can get through most of the time sometimes it is busy."
We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were fully documented and reviewed via a computerised records system.
We saw evidence that staff were inducted, trained and supervised appropriately.
We saw that systems were in place to monitor the quality of the service provided on a regular basis.
We found the provider had effective systems in place for monitoring the quality of services. Regular audits were undertaken, there was an effective complaints process and regular patient satisfaction surveys were undertaken. A patient participation group functioned within the practice and some members whom we spoke with gave us positive feedback regarding the service.