6 August 2019
During a routine inspection
Alina Homecare - Guildford is a domiciliary care agency providing live in personal care to people who live in their own homes. The service supported five people who were all receiving personal care at the time of our inspection.
People's experience of using this service:
People consistently experienced good care because the service was well-led and organised.
The provider's values were shared and practiced by staff who people often referred to as being like family
members.
People were supported by staff who promoted their independence as much as possible, and who were creative in their ways of achieving better outcomes for people. People and relatives told us carers were motivated to make a difference and that they made them feel inspired and gave them confidence to make the required changes.
People were provided with a variety of opportunities to go out into the community. This included trips to do shopping, coffee shops or for a walk. The provider had also recently held a party to celebrate it’s third anniversary and had invited people both past and present to attend.
People and relatives told us they felt safe because of the quality of care they experienced. The provider took great care when recruiting new staff to ensure they met the values of the service. Staff understood and practised their responsibilities to keep people safe from harm.
People were supported by staff who had the right skills and knowledge to provide care that met people's assessed needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives consistently told us that staff were kind and caring. Staff respected people, treated them with dignity and involved them in decisions about their care. People experienced continuity of care because they were supported by a core team of staff who understood their needs. This meant people experienced care and support that was responsive to their needs. People and relatives reported that they were very satisfied with the quality of care and support they experienced.
Potential risks to people had been assessed and measures put in place to mitigate these. If accidents or incidents occurred, staff took action to reduce the risk of similar incidents happening again. Medicines were managed safely and staff maintained appropriate standards of hygiene and infection control. Staff supported people to maintain good health and worked effectively with any professionals involved in their
care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
This is the first inspection for this newly registered service. This service has been rated Good.
Why we inspected:
This was a planned inspection based on our inspection process.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.