19 October 2023
During an inspection looking at part of the service
Woodside Court Supported Living is a supported living service providing personal care to up to 17 people. The service provides support to people with mental health needs and younger adults. At the time of our inspection there were 15 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 5 people receiving personal care.
People’s experience of using this service and what we found
Medicines management was not always safe. This put people at risk of potential harm. However, we found no evidence anyone had been harmed and people and their relatives said they felt the service was safe. The provider’s quality assurance systems and processes were not always effective. The provider’s audits had not identified the issues we found during our inspection and action had not always been taken to resolve issues in a timely manner when issues had been identified.
Risks to people were assessed and there were plans to mitigate and manage risks. There were systems and processes to protect people from abuse and improper treatment. There were enough staff to meet people’s needs and new staff were recruited safely. There were infection prevention and control procedures to prevent and control the spread of infection. Staff learned lessons when something went wrong.
There was a positive culture and the care and support people received was inclusive and empowering and achieved good outcomes for them. The provider, managers and staff understood their duty to communicate openly and honestly when something went wrong. The provider engaged people, their relatives, and staff in the development of the service. There were systems and processes to support continuous learning to improve care. Staff worked well in partnership with other services, organisations and agencies to provide people’s care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 October 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
The overall rating for the service has changed from good to requires improvement based on the findings of this inspection.
Enforcement and Recommendations
We have identified a breach in relation to safe care and treatment and at this inspection.
Please see the action we have told the provider to take at the end of this report.
We have also recommended the provider reviews their quality assurance systems and audit processes to ensure there are always effective.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.