The Care Quality Commission
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Birchwood Medical Practice

Overall: Good read more about inspection ratings

Birchwood Health Centre,, Jasmin Road, Birchwood,, Lincoln, Lincolnshire, LN6 0QQ (01522) 699999

Provided and run by:
Birchwood Medical Practice

All Inspections

During an assessment under our new approach

Date of assessment: 17 September 2024 to 25 September 2024. Birchwood Medical Practice is an NHS GP practice located in the city of Lincoln in an area with mixed levels of deprivation. There were approximately 10,500 people registered with the service at the time of our assessment. We conducted this assessment due to the length of time since the previous rating of the service. We assessed 5 quality statements across safe, effective, responsive, and well-led key questions. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately and demonstrated a clear learning culture. Staff involved people in decisions about their care and treatment and supported them to access care and ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.

3 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Birchwood Medical Practice on 3 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice