Archived: Mears Care Dean Road

Mears Care Dean Road is an extra care housing service providing personal care to 32 people aged 65 and over at the time of the inspection. People using the service lived in flats in one purpose built building. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received care and support from staff that could identify, respond to and escalate suspected abuse. Risk management plans in place were regularly reviewed. People’s medicines were managed in line with good practice. People received support from staff that had undergone a robust pre-employment check to ensure their suitability. People were protected against the risk of cross contamination as the provider had systems in place to minimise the risk of infection control.

People received support from staff that underwent regular training to enhance their skills and knowledge. People were supported to access food and drink that met their dietary needs and requirements. People had access to healthcare professional services to monitor and maintain their well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People confirmed they were treated with respect, dignity and had their privacy respected. People were encouraged to maintain their independence where safe to do so. Staff spoke respectfully about the people they supported and had developed professional meaningful relationships.

Care plans were person-centred and reviewed regularly to reflect people’s changing needs. People were encouraged to participate in meaningful activities of their choice. People were aware of how to raise a concern or complaint and were confident these would be dealt with swiftly. People’s end of life care wishes were being sought.

People confirmed the service was well managed and the registered manager was available to them. The provider ensured systems and processes were in place to monitor the oversight of the service and drive improvements. People’s views were regularly sought and the registered manager actively sought partnership working.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 August 2018 and this is the first inspection.

Why we inspected

This inspection was planned in line with our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.