The Care Quality Commission
  • Doctor
  • GP practice

Archived: Riverside Medical Centre

Overall: Good read more about inspection ratings

Hobart House St Georges Wharf, London, SW8 2JB (020) 3049 4500

Provided and run by:
Hurley Clinic Partnership

All Inspections

21 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Riverside Medical Centre on 21 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The majority of risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Undertake a Control of Substances Hazardous to Health risk assessment and act on the recommendations from their legionella risk assessment.

  • Ensure that a copy of the practice’s business continuity plan is stored off site.

  • Ensure that appropriate training arrangements are in place for non clinical staff who are processing letters from other organisations to ensure that all correspondence which requires clinical input is work flowed, reviewed and actioned appropriately. Ensure that this system is continually reviewed and risk assessed in order to confirm it operates safely and effectively.

  • Take action to increase the identification of carers among the practice population to enable them to provide appropriate support and signposting.

  • Consider putting in place a formalised business strategy for the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice