IANS- domicilliary care Also known as Head office IANS-group

IANS- domiciliary care is a domiciliary care agency providing personal care to people living in their own homes. At the time of inspection, 79 people were using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service

People told us people they were happy with the care and support they received because they felt safe and all their needs were met by kind and caring staff.

Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor

practice.

People and staff praised the registered manager of the service and agreed that they were approachable, knowledgeable, fair and did their job well. The staff worked well together and supported the registered manager.

Staff were committed to providing a high-quality service. They had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs.

Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. Staff knew people well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well. Care plans contained information about the person’s individual support needs and preferences in relation to their care and we found evidence of good outcomes.

Recruitment practices were safe and relevant checks had been completed before staff worked at the service.

People told us that staff were able to meet their needs and were respectful of their individual preferences. People confirmed the service did not miss any care calls and that staff were always on time.

People received care and support from a small group of staff, which provided consistency .

People confirmed they had their medicines administered safely by suitably trained staff.

The registered manager of the service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised.

The provider had systems in place to monitor and improve the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Rating at last inspection

This service was registered with us in July 2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.