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Archived: Adjuvo (North Tyneside) Support for Living Ltd

Overall: Good read more about inspection ratings

Suites 9A&B, Segedunum Business Centre, Station Road, Wallsend, NE28 6HQ (0113) 250 9964

Provided and run by:
Adjuvo (North) Support for Living Ltd

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 15 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The first day of this inspection was unannounced. We made arrangements with the registered manager to return to complete the inspection.

Inspection activity started on 23 July and ended on 29 July 2019. We visited the office location on 23 and 24 July 2019 to see the registered manager and care coordinator; and to review care records, policies and procedures. On 26 and 29 July 2019, we conducted telephone calls to people and their relatives who had agreed to feedback to us.

What we did before the inspection

We reviewed the information we had about Adjuvo (North Tyneside) since their registration. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

At the site visit, we spoke with the registered manager and care coordinator. We reviewed four people’s care records. We looked at information kept regarding the management of the service. This included three staff records and records related to the quality and safety of the service.

We spoke with two people who received personal care and support and five relatives.

We emailed all care staff for their feedback and to ask questions about their skills and knowledge. We received three responses. We also received feedback from a local authority commissioning officer and eight social workers/care managers who worked in partnership with the service.

Overall inspection

Good

Updated 15 August 2019

About the service

Adjuvo (North Tyneside) Support for Living Ltd is a domiciliary care agency which provides personal care to 50 older people living in their own home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt very safe with the support they received from consistent staff, who knew them well. People’s care needs were assessed, and risks were reduced.

There had been no accidents, serious incidents or complaints made about the service. Minor incidents were recorded and acted upon to prevent repeat occurrences. People were satisfied with the service they received.

People were well cared for in their own home by staff who provided reliable, high-quality, person-centred care. People’s privacy and dignity were upheld, and staff were kind and respectful towards people and their families. People were encouraged to be independent and were involved in creating their care plans and making decisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had developed a good working relationship with external professionals to ensure people received any additional support they needed to achieve good outcomes. The service was flexible and could easily be altered to meet people's varying needs and wishes.

The safety and quality of the service was thoroughly monitored through checks and audits. The registered manager strived to achieve high standards through continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 August 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection schedule.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.